FAQ

Security personnel at the ALPS checkpoint will register them on the spot. However, this may cause a delay in their entry and potential traffic congestion during peak periods. We encourage employees to register as early as possible.

No, they only need to register once. Their records will remain valid for three years from the last date of exit from ALPS.

The individual can register using the QR code provided in the memo before physically arriving at ALPS. Security officers will verify the individual’s identification at the checkpoint during their first visit.

They can register on-site with security personnel. However, this may delay their entry by several minutes and cause congestion, particularly during peak periods. Cross-border personnel will carry their passports, while those based in Singapore should have their physical or virtual identification cards.

No new declaration is required. The security personnel at both ALPS and CAC will record those entering and exiting their respective FTZ areas without any additional declarations.

Once registered, employees’ records will remain valid for three years after their last exit from ALPS. Identification will be verified during their first entry, and no further action is needed for future entries within the three-year period.

Please upload a recent, clear photo of your employee’s face. This will make it easier for security personnel to verify their identity upon entry.

All new visitors, including drivers and delivery personnel, must register on the spot using their mobile devices, or security personnel will assist with registration. This may cause delays, especially during peak periods.

Companies can register contractors’ workers in advance. Alternatively, companies can provide contractors with a QR code (to be distributed in a separate circular) to enable them to register their workers.

A hotline will be provided for any issues with the registration system. Our vendor has a backend team ready to troubleshoot any problems. In the event of a system outage, security will photograph all personnel entering ALPS and perform a backend match once the system is restored.

In October 2023, Singapore Customs (SGCustoms) announced amendments to the Free Trade Zone (FTZ) Act to enhance regulations and control within Singapore’s FTZs. These changes will be effective from 1 September 2024. The registration process helps maintain records of individuals entering and exiting ALPS in compliance with these new regulations.

Click here to register entry >>

Yes, CCTV surveillance is in place throughout ALPS for security, operational tracking, and
regulatory compliance purposes.

You can submit at Facility Feedback form.

An IPNO is a preliminary clearance issued before tenancy approval in ALPS. It ensures that there are no objections from regulatory authorities regarding the proposed tenancy or
activity and confirms compliance with security and customs regulations in the restricted FTZ environment.

Download the IPNO Application Form here (PDF)

ALPS is a restricted area. All personnel must register before entry. Valid identification is required for access.

Yes, CCTV monitoring is conducted throughout the premises for security, operational tracking, and regulatory compliance.

Kindly ensure that the online photo meets the following specifications  

Accepted File Formats: png, jpeg, jpg  

Maximum File Size: 2MB  

Photo Guidelines:  

1. 1. Photo must be taken with even brightness.
   2. Facial expression should be neutral with mouth closed.
   3. Photo must be clear in sharp focus and not pixelated.
   4. Eyes must be fully visible.
   5. Facial features must be taken at full frontal views/Eyes must be looking at the camera.
   6. Photo must not be distorted/flipped.